Returns & Refunds
Not happy with your order? No worries. We make returns and refunds simple, transparent, and fair for both buyers and vendors.
Return in Four Easy Steps
Our return process is straightforward and designed to get your refund as quickly as possible.
Request a Return
Go to Account → Orders, select the item, and submit a return request with a reason and photos.
Get Approved
Our team reviews your request within 24–48 hours. You’ll be notified once it’s approved.
Ship It Back
Pack the item securely in its original packaging and ship it to the vendor using the provided instructions.
Get Your Refund
Once the vendor receives and inspects the item, your refund is processed within 5–10 business days.
What Can Be Returned?
Items can be returned when the request is submitted within 24 hours of delivery. Here’s a quick guide to what’s eligible and what’s not.
Eligible for Return
- Clothing & fashion (unworn, tags attached)
- Electronics (unopened, sealed packaging)
- Home & living (unused, original packaging)
- Accessories (unworn, undamaged)
- Wrong or defective items (any condition)
- Items damaged during shipping
Not Eligible
- Perfumes & personal care (hygiene sealed)
- Food & perishable goods
- Customized or personalized items
- Items marked ‘Final Sale’ or ‘Non-Returnable’
- Items requested after the 24-hour window
- Used or damaged by buyer
How You Get Refunded
Refunds are credited to your Mazad wallet balance — the fastest way to get your money back, ready to spend on your next order.
Mazad Wallet
Get an instant refund to your Mazad wallet balance for faster processing.
Tips for a Smooth Return
Take Photos
Photograph the item and packaging before and after opening. This helps if you need to file a damage claim.
Keep Packaging
Save the original box, tags, and all accessories. Items must be returned in their original condition.
Act Quickly
Don’t wait. Check the item at delivery and submit the request the same day — the window is 24 hours from delivery.
Be Detailed
When describing the reason for return, provide clear details and photos. This speeds up the approval process.
Ship Securely
Pack the item securely to prevent damage during return shipping. Use bubble wrap or padding if needed.
Track Your Return
Always use tracked shipping when sending items back. Keep the tracking number as proof of return.
Returns & Refund Questions
Common questions about our return and refund policies.
Need More Help?
Our support team is ready to assist you with any return or refund questions. Don’t hesitate to reach out.