Return & Refund Policy
Submit the return request within 24 hours of delivery. If the request is eligible, Mazad collects the item within 24–72 hours — you do not ship anything yourself.
Our Return & Refund Terms
Easy Returns in a Few Steps
From checking the item at the door to the refund landing — the whole process, with the real timings.
Check before paying the driver
Open the parcel and check the item before you pay. This is the easiest moment to refuse a wrong or damaged item.
Request within 24 hours
Go to Orders, select the item and tap Return. The window is 24 hours from the recorded delivery.
Keep everything, add photos
Keep the seals, tags, box and all parts, and add clear photos of the item and its labels. Photos are required for damaged, wrong or fake items.
Mazad collects the item
Once eligibility is confirmed, Mazad picks the item up within 24–72 hours. You never arrange or pay for the shipping.
Quality check
The warehouse inspects the item against the conditions for its category. The final decision takes 12–72 hours after it arrives.
Approved refund
After the final approval the refund is issued within 7–15 days. Warranty, hidden-defect, safety and counterfeit rights may continue after the return window.
Need Help With a Return?
Our support team is available 24/7 to help you with returns, exchanges, and refunds. We’re here to make it right.